Thank you for shopping with us! We want you to love your gear. If you are not completely satisfied with your purchase, we are here to help you get it sorted.
1. Return Window
You have 30 calendar days from the date your item was delivered to initiate a return or exchange.
2. Eligibility Criteria
To be eligible for a return, refund, or exchange, your apparel items must meet the following conditions:
Unworn & Unwashed: Items must be in their original, brand-new condition. Apparel that shows signs of wear, stretching, sweat, or laundering will not be accepted.
Original Tags Attached: All original hangtags, labels (including EasyTear™ labels if applicable), and packaging must be intact and attached.
No Odors or Stains: Items must be free of pet hair, dirt, smoke, perfume, deodorant marks, or makeup stains.
3. Non-Returnable Items
Custom/Command Apparel: Custom-printed, personalized, or specialized unit/command-branded items are made-to-order and cannot be returned or exchanged unless there is a manufacturing defect or printing error on our part.
Clearance/Sale Items: Items purchased marked as "Final Sale" are not eligible for returns or refunds.
4. How to Initiate a Return
Contact Support: Email our customer service team at sales@deckplateready.com with your order number and the reason for your return.
Pack Your Item: Securely pack the apparel in its original packaging (or a secure poly mailer).
Ship It Back: We will provide you with a pre-paid return shipping label (the cost of return shipping may be deducted from your final refund).
5. Refunds & Processing
Once we receive and inspect your returned item, we will send you an email notification.
Approved Returns: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 10 business days, depending on your financial institution.
Exchanges: If you need a different size or color of the same item, please specify this when initiating your return so we can reserve your stock.
